Privacy Policy

Effective Date: April 10, 2026  |  Last Updated: April 10, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are a food service business operating in the United States, and we are committed to protecting the privacy and personal information of every individual who interacts with our business, whether in person, online, or through any other channel.

This Privacy Policy applies to all personal information collected through our website (pizza-deweys.top), online ordering systems, customer loyalty programs, email communications, and any other services we provide. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Dewey's Pizza acts as the data controller for the personal information described in this policy. This means we are responsible for determining the purposes for which and the manner in which your personal data is processed.

Our Contact Information

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The following sections describe in detail what types of data we may collect from you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer service team, we may collect the following personal identification information:

• Full name – to identify you and personalize your experience
• Email address – to send order confirmations, receipts, and communications
• Phone number – for delivery coordination and customer service purposes
• Delivery and billing address – to fulfill your food orders and process payments
• Date of birth – when required for age verification or promotional purposes
• Account username and password – to manage your online account securely

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (card number, expiration date, CVV)
• Billing address associated with your payment method
• Digital wallet information (if applicable, such as PayPal, Apple Pay, or Google Pay)

Please note that we do not store full payment card details on our servers. Payment processing is handled by trusted third-party payment processors who are compliant with the Payment Card Industry Data Security Standard (PCI DSS). We only retain a tokenized version of your payment method for future transactions if you choose to save your payment details.

2.3 Order and Transaction History

We maintain records of your past orders and transactions, including:

• Items ordered, quantities, and special instructions
• Order dates, times, and delivery or pickup details
• Transaction amounts and payment history
• Customer feedback, ratings, and reviews submitted

2.4 Usage Data and Website Analytics

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website or link that brought you to our site)
• Search terms used on our website
• Click patterns and interactions with website elements
• Date and time of your visit

2.5 Device Information

We may collect information about the devices you use to access our website or mobile applications, such as:

• Device identifiers (such as mobile device ID or advertising ID)
• Hardware model and configuration
• Network information, including mobile network and Wi-Fi connection details
• Crash reports and performance data to improve our services

2.6 Cookie and Tracking Data

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage information. Please refer to Section 8 of this Privacy Policy for detailed information about how we use cookies, or review our dedicated Cookie Policy available on our website.

2.7 Communications and Customer Service Data

When you contact us via email, phone, online chat, or any other communication channel, we may collect and retain:

• The content of your messages or inquiries
• Customer service interaction records and notes
• Survey responses and feedback
• Records of any complaints or disputes

2.8 Marketing and Preference Data

If you opt in to receive marketing communications or participate in loyalty programs, we may collect:

• Marketing preferences and communication opt-in/opt-out status
• Food preferences and dietary requirements (if voluntarily provided)
• Loyalty program membership details and reward points history
• Responses to promotions, discounts, and special offers

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. The following describes the primary ways in which your data is used:

3.1 Order Processing and Service Delivery

The primary reason we collect your personal information is to process your food orders and deliver our services to you. This includes:

• Accepting and fulfilling your food orders for delivery or pickup
• Processing payments and issuing receipts or invoices
• Coordinating delivery logistics and communicating estimated delivery times
• Managing returns, refunds, or order modifications
• Providing customer support and resolving order-related issues

3.2 Account Management

If you create an account with us, we use your information to:

• Create, maintain, and manage your customer account
• Allow you to view your order history and saved preferences
• Enable saved payment methods and delivery addresses for future convenience
• Authenticate your identity and maintain account security

3.3 Analytics and Service Improvement

We analyze usage data and customer behavior to continuously improve our website, menu offerings, and overall service quality. This includes:

• Understanding how customers navigate and use our website
• Identifying popular menu items and customer preferences
• Analyzing peak ordering times and operational performance
• Testing new features, menu items, and website designs
• Diagnosing technical issues and improving website performance

3.4 Marketing and Promotional Communications

With your consent, we may use your contact information and preferences to:

• Send promotional emails, newsletters, and special offers
• Notify you of new menu items, seasonal specials, or limited-time deals
• Share information about loyalty program rewards and points
• Display targeted advertisements on third-party platforms based on your interests
• Conduct market research and customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

We may use your information as necessary to comply with applicable laws and regulations, including:

• Maintaining records required under federal, state, or local law
• Responding to valid legal requests, subpoenas, or court orders
• Detecting, preventing, and investigating fraud or security breaches
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Dewey's Pizza, our customers, and the public

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These providers may include:

• Payment processors – to securely handle credit card and digital payment transactions
• Delivery platforms – to coordinate food delivery logistics and driver assignments
• Email marketing services – to send promotional and transactional emails on our behalf
• Analytics providers – such as Google Analytics, to help us understand website usage
• Cloud hosting and IT services – to store and manage our data securely
• Customer service platforms – to manage support tickets and customer communications

All third-party service providers are contractually obligated to handle your data securely, to use it only for the purposes we specify, and to comply with applicable privacy laws. We do not authorize service providers to use or disclose your information for their own purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we are legally required to do so, including:

• In response to a valid subpoena, court order, or government request
• To comply with applicable laws, regulations, or legal proceedings
• When disclosure is necessary to protect the safety or security of individuals
• When required by the Federal Trade Commission (FTC) or other regulatory bodies

4.3 Business Transfers

If Dewey's Pizza undergoes a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the successor entity. In such cases, we will take reasonable steps to ensure that the privacy of your information continues to be protected in accordance with this Privacy Policy. You will be notified of any material changes to how your data is handled as a result of such a transaction.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so. For example, if you choose to participate in a joint promotion with a partner business, we may share your information with that partner in accordance with the terms of that promotion.

5. Data Security

We take the security of your personal information very seriously and have implemented a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• PCI DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard to protect your financial information.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on a need-to-know principle.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted at rest to prevent unauthorized access.

5.2 Organizational Security Measures

• Regular employee training on data privacy and security best practices
• Confidentiality agreements with all staff members who handle personal data
• Regular security audits and vulnerability assessments
• Incident response procedures to address data breaches promptly

5.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notifications will be provided in a timely manner and will include information about the nature of the breach, the types of data affected, and the steps we are taking to address it.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and other applicable state privacy laws.

6.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including:

• The categories and specific pieces of personal information we have collected about you
• The categories of sources from which we collected your information
• The business purposes for collecting or sharing your information
• The categories of third parties with whom we share your information

6.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will take reasonable steps to verify your identity before making any corrections.

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. We may retain data where necessary to:

• Complete a transaction or fulfill a service you requested
• Comply with a legal obligation
• Detect, prevent, or investigate security incidents or fraud
• Exercise or defend legal claims

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this data to another organization where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. As stated in this policy, we do not sell personal information. However, if you wish to exercise this right or limit the sharing of your data for advertising purposes, please contact us using the details provided below.

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you a different price, or provide a lower quality of service simply because you exercised a privacy right.

6.7 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using the following contact information:

• Email: [email protected]
• Website: pizza-deweys.top

We will respond to your request within the timeframe required by applicable law (generally within 45 days, with a possible extension of an additional 45 days when necessary). We may need to verify your identity before processing your request to ensure the security of your personal data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods by Data Category

After the applicable retention period has expired, we will securely delete or anonymize your personal information so that it can no longer be linked to you as an individual.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide you with a better browsing experience and to analyze how our website is used. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us improve functionality and user experience (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings (such as saved delivery addresses or language preferences) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements to you on our website and third-party platforms, based on your browsing behavior.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete certain cookies. However, please note that disabling certain cookies may affect the functionality of our website. For detailed information about the cookies we use and how to manage your preferences, please visit our full Cookie Policy available on our website.

9. Children's Privacy

Dewey's Pizza's website and online services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA), nor do we intentionally target our online services at minors under 18.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected].

Parents and legal guardians who have concerns about their child's privacy in connection with our services are encouraged to reach out to us directly.

10. International Data Transfers

Dewey's Pizza is based in the United States, and all primary data processing activities take place within the United States. However, some of our third-party service providers may operate in other countries, which may result in your personal information being transferred to, stored in, or processed in countries outside the United States.

When we transfer personal data internationally, we take steps to ensure that adequate protections are in place to safeguard your information. These measures may include:

• Ensuring that our service providers are located in countries recognized as providing an adequate level of data protection
• Implementing contractual safeguards, such as standard data protection clauses
• Requiring service providers to maintain technical and organizational security measures equivalent to those described in this policy

By using our website or services, you acknowledge and consent to the potential transfer of your information to countries outside your country of residence, including the United States, where privacy laws may differ from those in your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Dewey's Pizza. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of any third-party websites you may access through links on our website.

We encourage you to review the privacy policies of any third-party services you visit before providing them with your personal information. Common third-party services you may encounter in connection with our website include social media platforms (such as Facebook, Instagram, or Twitter/X), Google Maps for location services, and third-party review platforms.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), in addition to the general rights described in Section 6 of this policy.

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses and their service providers (subject to exceptions)
• Opt out of the sale or sharing of personal information
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information
• Non-discrimination for exercising CCPA/CPRA rights

Under the CCPA/CPRA, "personal information" has a broad definition that includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

California residents may submit a verified consumer request by contacting us at [email protected]. You may also designate an authorized agent to submit a request on your behalf, provided that the agent provides written authorization and you verify your identity directly with us.

13. Federal Consumer Protection Laws

In addition to state-specific privacy laws, our data practices are subject to federal laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, which prohibits unfair or deceptive practices in commerce. We are committed to maintaining transparent and fair data practices in compliance with FTC guidelines and other applicable federal regulations.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or advancements in technology. When we make changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizza-deweys.top
• Notify you of significant changes via email (where we have your email address on file) or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we may attempt to resolve your concern.

15.1 Contact Us First

Please reach out to our privacy team using the contact details below. We will acknowledge your complaint within a reasonable time and work with you to find an appropriate resolution:

• Email: [email protected]
• Website: pizza-deweys.top

15.2 Regulatory Authorities

If we are unable to resolve your complaint to your satisfaction, or if you believe that a regulatory authority should be involved, you have the right to lodge a complaint with the appropriate data protection or consumer protection authority. Relevant authorities may include:

• Federal Trade Commission (FTC): The primary federal agency for consumer protection and privacy enforcement. You may file a complaint at www.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): For California residents, the CPPA enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• Your State Attorney General's Office: Many state attorneys general have consumer protection divisions that handle privacy complaints. Contact your state's attorney general for information specific to your jurisdiction.
• Internet Crime Complaint Center (IC3): For complaints involving online fraud or cybercrime: www.ic3.gov.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is happy to assist you: